General Questions
There are several reasons:
- We are arborists committed to training arborists!
- Our instructors are highly qualified and experienced.
- We offer several safety and science classes to choose from.
- Our classes earn CEUs from ISA and TCIA and we submit them for you. We also provide a detailed Confirmation of Attendance email for submitting to other organizations (e.g. local or state entities) for education credits.
You can view all of our upcoming classes here. If you don’t see what you’re interested in, contact us and we’ll get back to you on what’s in the works.
Registration Questions
You can register right up to the class start time and immediately join the class.
You can cancel up to 24 hours before your online class starts and receive a refund less credit card fees and a $20 administrative fee. For on-site classes, please see the cancellation policy for that class.
Yes, we do! If you are planning to register 5 or more students in a single transaction, then please contact us about a coupon for a volume discount.
This is only used for administrative purposes, like contacting you in the event of a registration error or sending you a reminder on the morning of the class. We do not advertise classes or otherwise solicit for your business via phone.
This is only used for submitting attendance records to ISA or TCIA for CEUs.
We do not currently offer On-Demand Classes, but are considering this as an additional option. Stay tuned!
No problem. Here are your options:
- You can cancel (see the cancellation policy above),
- You can transfer your registration to someone else, or
- You can transfer to another class of equal or lesser cost.
Note: In order to process transfers, we must be notified prior to the start time of the class you originally registered for – “no shows” are not eligible for refunds or transfers.
Online Class Questions
All class times are shown in Central Time. If you reside in a different time zone, then please adjust the class time for your locale (e.g. Pacific Time is 2 hours earlier and Eastern Time is 1 hour later). Our current Central Time is shown below for comparison to your local time.
Yes. We typically send out a reminder early on the day of class with the time and Zoom meeting information.
After completing your registration, you will receive a confirmation email with the date, time, and Zoom Meeting details. If it’s not in your Inbox, please check your junk/spam mail for this message. If you did not receive your confirmation (e.g. wrong email address), then please contact us.
This selection was based on previous input from students and instructors.
Yes. Zoom supports many platforms. If you can download the app, then you can join a meeting.
Yes. Zoom provides a test meeting capability that you can read about here.
Using your actual name in the Zoom Meeting is important as it allows us to confirm your attendance without bothering you during the class. It’s simple and you can get instructions here.
Continuing Education Unit (CEU) Questions
We submit attendance records for our classes within 1 week of class completion, but typically this happens immediately after the class or the next business day. Once this is completed, you will receive a follow-up email confirming this has been done along with proof of attendance. It can sometimes take ISA and TCIA up to six weeks to post the credits to your dashboard.
We only submit to ISA and TCIA for CEUs. If you need proof of attendance for other organizations, this is provided within a week after class completion.
Attendees are verified during the first few minutes of class and late attendees are not eligible for CEUs or Certificates of Completion. When joining the Zoom meeting please enter your first and last name when prompted in order to help us with attendee verification. If we can’t readily identify you, then we’ll make contact during the webinar to confirm your name.